It took a global health crisis, but some Canadian telecommunications companies are finally showing compassion to their customers.
In response to the COVID-19 outbreak, some Canadian internet providers are waiving download caps. It goes without saying that Netflix and Pornhub traffic is off the charts.
Meanwhile, Rogers is doing away with long-distance fees for mobile calls within the country. Rogers and Fido will also waive roaming fees for customers outside Canada. Furthermore, for 90 days Rogers and Fido services will not be suspended or disconnected for customers who cannot afford them.
With #COVID19 constantly evolving, we know many Canadians will be relying on our products and services to stay entertained and connected to important information and the people that matter most. Here are a series of steps we’re taking to support our customers & communities. (1/7)
— Rogers (@Rogers) March 16, 2020
Telus announced it will waive home Internet charges and introduce flexible payment options for other services.
As Canadians deepen their lockdown, non-contact communication becomes particularly important. Such initiatives are not only beneficial to retail customers, but also to small businesses, governments, and other organizations.
Most telcom subsidies will remain in effect until April 30th. Or, presumably, until the public health emergency is over. At which Canadians will once again pay some of the world’s highest teleommunications fees.