Service Industry


Ontario Will Spend $1.7 Million So Restaurants Can Do Something About Sexual Harassment

Ontario Will Spend $1.7 Million So Restaurants Can Do Something About Sexual Harassment

Well, this is a progressive move for the service industry. Ontario will spend $1.7 million over three years to train bartenders and servers to identify and intervene in instances of sexual violence and harassment – among both employees and customers....
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London Restaurant Manager Crushes Customer with Response to Negative Trip Advisor Review

London Restaurant Manager Crushes Customer with Response to Negative Trip Advisor Review

Anyone who’s ever waited tables in their day knows how maddening it can be to have...
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This Chart Will Tell You Who You Should Be Tipping and Just How Much

This Chart Will Tell You Who You Should Be Tipping and Just How Much

Pretty much anyone I know who has ever worked in the service industry is a good...
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This American Life Talks Toronto’s Cocaine Problem

If radio isn’t your thing, or podcasts, or TV, then we’ll understand if you’ve never heard of This American Life (TAL), the weekly non-fiction radio show hosted by Ira Glass. TAL chose to kick off their recent prologue by talking about Toronto – and how so many of the people in our hospitality industry are pretty much high all the time
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Three Ways to Always Get the Best Service

Ah yes, the old customer service debate. Is exceptional tending to an entitlement? Is tipping king? Or do you sometimes just have to be a decent human being? We talked to industry insiders to find out their take on what it means to provide and earn great service
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