Well, this is a progressive move for the service industry. Ontario will spend $1.7 million over three years to train bartenders and servers to identify and intervene in instances of sexual violence and harassment – among both employees and customers....
If radio isn’t your thing, or podcasts, or TV, then we’ll understand if you’ve never heard of This American Life (TAL), the weekly non-fiction radio show hosted by Ira Glass. TAL chose to kick off their recent prologue by talking about Toronto – and how so many of the people in our hospitality industry are pretty much high all the time
Ah yes, the old customer service debate. Is exceptional tending to an entitlement? Is tipping king? Or do you sometimes just have to be a decent human being? We talked to industry insiders to find out their take on what it means to provide and earn great service