Respect

The TTC is hell on earth most of the time. Between the wait times, crowds, and underserviced parts of the city, it leaves a lot to be desired. So when it all gets too much for 5-year-old Deckard Peters to handle, his mom’s homemade sign makes their hour-long journey a little easier

Ah yes, the old customer service debate. Is exceptional tending to an entitlement? Is tipping king? Or do you sometimes just have to be a decent human being? We talked to industry insiders to find out their take on what it means to provide and earn great service

Here’s an all-too-common situation: You’re talking ever so confidently to your superior, about to finish what you think is an absolute gem of a statement, only to feel instant remorse once the last word rolls off your tongue

We all have our flaws. But there are certain behavioural traits we have recently witnessed that inspire a shaking of the head in annoyed disbelief as we think to ourselves (and sometimes out loud): seriously?! Here are some that take the cake. Don’t be that girl or guy who