While there are definitely (many) big companies that test our patience, there are others who just seem to get it when it comes time to cater directly to the needs of their customers.
Instead of remaining huge and faceless, they actually make an effort to put a real face in front of you.
So if you’re looking to get cozy with a company, here are five of your best bets.
TELUS
Most people are frustrated with their phone provider, but at least one telco is getting it right. Earlier this year, TELUS launched its appointment service – available across all of Canada. Alleviating the annoying in-store wait times for phone servicing and technical issues, the appointment service allows customers to book a date at their nearest TELUS location via their website . With the press of a button or click of a mouse you can guarantee yourself a face-to-face meeting with a TELUS customer rep for things like activations, renewals and repairs. The service offers a more tailored customer service because – in addition to being flexible – the advance appointments allow TELUS team members to familiarize themselves with a customer’s account prior to their arrival. Though it may seem like a no-brainer, TELUS is the first to offer this service in Canada.
Nike
These days, Nike is much more than the go-to athletic brand we’ve all known since childhood. That’s because the company offers experiences that go way beyond the shopping mall. Odds are you know at least one friend who is a part of a local Nike Run Club. The global community of runners receives expert guidance from Nike Running Club coaches at every session who get to know their individual needs. Not to mention, it’s also not a bad way to meet people. This past summer, female Toronto participants could put their training to the test together at the Nike Women’s 15k held on the Toronto Island.
Harry Rosen
Harry Rosen is the type of store that makes shopping enjoyable even for the men who hate it the most. The Canadian company has 16 stores across the country and is continuing to grow – likely due to its unmatched customer service. Sales associates form a bond with clients, helping to either work with or develop their personal style and get them ready for different occasions when looking the part is mandatory. Over time, the associate becomes your personal shopper (and often your friend) keeping a file on all your preferences and needs. He or she will even keep you up to date (via email) when it comes to new arrivals and arrange for private shopping appointments. Really, all you have to do is show up and you’ll look good.
Amex SPG
Being an American Express holder comes with some pretty great perks. If you have a Starwood Preferred Guest Credit Card, you essentially travel to earn more travel (and we all can use a vacation). As a cardholder, every time you travel and stay at a SPG hotel, you earn Starpoints to use for free nights at more hotels around the world. You get to create your bespoke experience and every time you arrive somewhere new, the staff will treat you especially well. Each time you use your card, you earn one Starpoint for every $1 in purchases charged to the card. Furthermore, SPG and UBER recently announced a partnership that allows UBER riders to earn Starpoints if their SPG loyalty card is linked to their UBER account. So basically, it’s a card you don’t feel as bad for using.
MINI
Recently, it got a lot more fun to be a MINI owner. That’s because the company has started hosting MINI Invasions – massive annual parties for people who love to drive their MINIs. Last month, the MINI Invasion spanned six cities and two provinces. In a record-breaking event, it attracted 303 MINIs and 640 people from across Canada, including as far afield as Riverport, Nova Scotia and Kensington, Prince Edward Island. The events involved a collective road trip, which was filled with pit stops and fun events along the way before guests reached their final destination – a site filled with music stages, DJs, bars, and of course, plenty of MINIs. It sounds pretty “massive” to us.
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