Apparently, it makes more sense to change your name and get a new passport than to pay a Ryanair charge for a booking error.
At least, it did for one young Manchester man.
After his girlfriend’s stepfather mistakenly reserved a seat to Ibiza under the wrong name, 19-year-old Adam Armstrong, was faced with a £220 administration fee. The problem was, his gf’s stepdad used the surname “West.”
Apparently, “West” was a name Armstrong used on Facebook as a joke, referring to the actor who played Batman, Adam West.
Rather than coughing up the cash for the change, Armstrong – a student at Leeds City College – changed his name to West for free and drove to Liverpool to rush through a new passport for £103.
We mean, we can’t say we blame him. Charging such amounts is pretty ridiculous, especially given that Ryanair is supposedly a budget airline.
Apparently, the airline wasn’t very helpful at all when it came to correcting the name. For all the tedious work of simply hitting backspace and typing in another name, the administration fee was £110 for each leg of the journey.
In a statement, Ryanair said: “Customers are asked to ensure that the details they enter at the time of booking are correct before completing their booking and we offer a 24-hour grace period to correct minor booking errors.”
“A name change fee is charged in order to discourage and prevent unauthorized online travel agents from ‘screenscraping’ Ryanair’s cheapest fares and reselling them on to unwitting consumers at hugely inflated costs.”
Fair enough. But still.
As for Armstrong – or the new Mr. West – he and his girlfriend will fly to Ibiza on 11 June with friends and family for a much deserved weeklong vacation.